Faq

Faq

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FAQ

Yes, we have family rooms with all the standard amenities that offer the optimum comfort.

The Check-in time starts at 2 PM and Check-out time is 11 AM at our hotel.

Yes, you can book the best suitable room as per your needs directly from our website. 

Yes, we refund your amount if you book directly from our website and cancel your booking up to a few days before check-in. Please contact our representatives to know more about our cancellation policy with exact terms and conditions.

Yes, pets are allowed at our property with a limit of 2 per room. We charge of USD 10 per pet, per night. Service animals are exempt from fees.

Yes, nearby restaurants include Forti's Mexican Elder Restaurant (12-min walk), Famous Daves (2.8 mi), and Whataburger (2.4 mi) among others.

We use disinfectant to clean the property. We provide our guests with the hand sanitizer. All the staff follows social distancing and other safety measures. 

The following documents are required to check-in at out hotel

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID

Minimum check-in age is 21.

Up to the age of 3, children stay is free when occupying the parent or guardian's room, using existing bedding.

Yes, we provide fast, free Wi-Fi to all our guests.

Television with Premium TV channels, Free toiletries, Daily housekeeping, Hair dryer, Blackout drapes/curtains, Air conditioning, Microwave, and Refrigerator are something our guests can expect from us. 

The nearest airport is El Paso International Airport, 6 km from Americas Hotel.

We have non-smoking rooms.

Yes, we provide free parking to the guests staying at our hotel.

Yes, we have a 24-hour front desk service. 

Yes, we provide free newspapers in lobby.

We provide Braille or raised signage, Accessible bathroom, In-room accessibility, Roll-in shower, and Assistive listening devices to cater to our special guests’ needs.

yes, we provide daily housekeeping.